Service Delivery Manager
Kuala Lumpur, Malaysia
Project Manager
Full Time
The Employer

The company was founded in 2004 during the nascent digital era in Malaysia. We have since become a success story, filling the gap in the local digital landscape. We have also developed a robust platform to serve our clients by providing web and email solutions.

Perks & Benefits
  • Medical insurance upon confirmation
  • claimable allowance
  • 5 day/week job
Mission and goals

The company was founded on the simple criteria of driving and solving business problems by using the technologies available. Its founders are firmly focused on using their technological acumen to address the hassles faced by business owners in the market today.

With a continuously evolving and mature product set, combined with good market demand, the company boasts a highly experienced management team, comprised of executives possessing notable financial, operational, and technological experience.

Culture
  • We continuously look into the future growth of the company and its people who will make it happen.
  • We're looking to build up a world-class team of experienced and motivated individuals, who will bring their expertise to maximize the value of our technologies, services and business development activities.
Responsibility
  • Developing a deep and thorough understanding of projects to gain insights into the scope of delivery, and to be responsible for end-to-end management of projects
  • Ensuring that systems, procedures and methodologies are in place to meet required quality standards and service level agreements
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders and post-incident reviews
  • Taking accountability for service delivery performance, meeting customer expectations and driving future demand
  • Recommending methods of improvement and seeing that actions are planned and implemented on time for service delivery improvements
  • Providing accurate and regular reports to the management on performance of the service delivery and on-going projects
  • Leading a software engineering team, including staff recruitment, performance assessment, training and mentoring
  • Building and maintaining positive relationships with customers
  • Building strong relationships with other teams (client servicing, creative, user experience and product) and stakeholders to enable effective dialogue exchange between departments
  • Collaborating with technical partners to set standards for software, infrastructure and security
  • Ensuring that projects and services are delivered to comply with latest RMIT, Outsourcing and Security guidelines
Skill Requirements
  • Bachelor’s degree (or equivalent) in computer science, information The Company, or engineering
  • Experienced in dealing with 3rd party service providers
  • Solid organisational and project management skills
  • Exceptional leadership skills and ability to train and guide junior members
  • Strong customer service and people management skills
  • In-depth knowledge of escalation procedures, incident management, resource planning and other disciplines related to service delivery, e.g. ITIL principles
  • At least 3 years of relevant professional experience in a similar role, or 7 years of experience in software development experience around enterprise and cloud environments
  • Solid problem-solving skills and ability to manage and prioritise tasks efficiently
  • Excellent oral and written communication skills.
Skillset & Experience
Project Manager Senior (7+ Years)