Business Support Manager
Kuala Lumpur, Malaysia
Mainframe Development
Full Time
The Employer

The company, a distinguished provider of Telecommunications and Managed Security Services, has its main offices located in Singapore and extends its operations to Malaysia, the Philippines, and Hong Kong. Renowned for its reliability, we serve as a trusted ally to multinational corporations and leading enterprises across North and Southeast Asia, addressing their network and security requirements.

Our mission involves assisting enterprises in streamlining their security and network infrastructure, ensuring secure connections among their various locations, personnel, devices, and applications. We achieve this through tailor-made solutions, leveraging cutting-edge network and security technologies in collaboration with esteemed global technology partners. They are based in Bangsar South


1. Operational Oversight:

  • Provide comprehensive operational support to various business functions.
  • Collaborate with department heads to ensure smooth day-to-day operations.
  • Streamline processes to enhance efficiency and reduce operational bottlenecks.

2. Cross-Functional Coordination:

  • Act as a liaison between different departments, fostering effective communication and collaboration.
  • Ensure alignment of business support activities with organizational goals and objectives.

3. Project Management & Change Management:

  • Manage and coordinate various projects within the organization.
  • Collaborate with project teams to define project scopes, timelines, and deliverables.
  • Ensure projects are executed on time and within budget.

4. Policy Development and Implementation:

  • Develop and implement policies and procedures to support business operations.
  • Regularly review and update policies to ensure compliance with regulations and industry best practices.

5. Vendor Management:

  • Evaluate and manage relationships with external vendors and service providers.

6. Data Analysis and Reporting:

  • Analyze relevant data to identify trends, patterns, and areas for improvement.
  • Prepare regular reports for senior management to support decision-making processes.

7. Training and Development:

  • Develop training programs to enhance the skills of business support staff.
  • Provide ongoing coaching and mentorship to team members.

8. Risk Management:

  • Identify and assess potential risks to business operations.
  • Develop and implement risk mitigation strategies to safeguard organizational interests.
Skill Requirements
  • Bachelor's degree in Business Administration, Management, or a related field
  • 5+ years of experience in application support
  • 3+ years of experience and demonstrated ability with application administration and/or development in (, APEX coding, Lightning Web Components)
  • Experience in IT support and Business application. Strong technical and troubleshooting skills.
  • Strong organizational and leadership skills.
  • Excellent communication and interpersonal abilities.
  • Analytical mindset with the ability to make data-driven decisions.
  • Ability to adapt to new work assignments, flexibility, and willingness to work effectively in a cross-functional setting
Skillset & Experience
Mainframe Development Senior (7+ Years)
Salesforce Senior (7+ Years)