The company is a boutique digital marketing agency with presence in Malaysia, Singapore and Philippines. We produce digital marketing strategies, social media marketing & solutions, responsive web & mobile applications, digital campaign management and measurement.

• 12 Days Medical Leave
• Medical Reimbursement of RM600/annual
• Dental Reimbursement of RM500
• Parking Reimbursement RM120
• 1 month Fixed Bonus

• Currently, there are employees in KL. Other 6 are working in Singapore and Philippines.
• Working days are weekdays. Work hours are 0930-1830hrs

• Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. Advocate for Customer Success
• Own and track tickets within SLAs
• Identify, resolve or manage the resolution of system issues
• Familiarity with multichannel service delivery and communications to handle service requests
• Supports internal clients with system admin tasks and product knowledge expert advice.
• Seek more information, by asking the right questions to collect information to assist and resolve the issue
• Communicate to all levels to ensure clients and management are informed of issue status and updates.
• Manage escalation to 2nd Line
• Improve, manage and update Knowledgebase
• Familiar working with automated system monitoring and applications across large networks
• Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers from multiple regions.
• Be a part of a scheduled shift rotation
• Assignments as required and relevant by Management
• Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs