Application Support Engineer
Kuala Lumpur, Malaysia
Tech & Helpdesk Support
Full Time
The Employer

Established in 2009 in Kuala Lumpur, we are creators of innovative solutions ranging from online gaming, e-commerce, gamification to talent management. As of 2015, our group of companies have a total staff strength of 360 IT and creative professionals in Malaysia and Singapore.

Perks & Benefits
  • Flexible hours clocking in from 8am to 10am
  • Medical insurance
  • Parking subsidy and etc
  • Performance bonus
  • Yearly company trips
  • Yearly increment
  • Cool office
  • They are providing an online e-casino gaming to one of their client (the candidates should be aware).
Mission and goals

We partner eBusinesses to create an unparallel online user experience powered by secure and innovative technologies.

Culture

We are the tech partner of choice for innovative eBusinesses to realize their business vision & strategy.

Responsibility
  • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues.
  • Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members (L1).
  • Key technical skills are: LINUX, Windows, web technology experience (using c#) and DBMS. Strong problem solving skills with good communication skills, ability to work under pressure with a high sense of urgency. Looking for someone who is proactive, self-driven and able to identify improvements to address recurring issues, close monitoring gaps, and automate/reduce manual work.
Skillset Requirements
  • Degree/Diploma qualifications or other formal training related with IT, Computing Studies or Information Systems required
  • Understands the infrastructure of a Client server environment
  • Excellent problem solving and analytical skills
  • Understanding reading C# code is required
  • Experience writing scripts for automation purposes (e.g : Windows Batch File or Powershell or linux bash script)
  • Prior experience working in a Ticketing environment (i.e Remedy, Service Manager) and Splunk Monitoring tools would be a plus
  • Fresh Graduate is welcomed to apply.
  • Currently on Work From Home Arrangement