The company, a distinguished provider of Telecommunications and Managed Security Services, has its main offices located in Singapore and extends its operations to Malaysia, the Philippines, and Hong Kong. Renowned for its reliability, we serve as a trusted ally to multinational corporations and leading enterprises across North and Southeast Asia, addressing their network and security requirements.

Our mission involves assisting enterprises in streamlining their security and network infrastructure, ensuring secure connections among their various locations, personnel, devices, and applications. We achieve this through tailor-made solutions, leveraging cutting-edge network and security technologies in collaboration with esteemed global technology partners. They are based in Bangsar South

• Demonstrate an in-depth grasp of the solutions, configurations, and networks implemented for managed customers.
• Manage escalations from the 1st level Service Desk following established procedures.
• Efficiently resolve customer incidents within defined Service Level Agreements (SLAs).
• Execute maintenance and configuration changes, meticulously adhering to change management protocols.
• Develop and oversee alerts and dashboards tailored to customer requirements.
• Ensure all service requests are successfully concluded within SLAs.
• Skillfully handle customer expectations and promptly inform Managers about significant incidents.